Terms & Conditions
My services are specifically designed for parents of school-age neurodivergent children, aiming to provide them with the necessary skills and knowledge for effective advocacy.
- Users are encouraged to use the materials and resources on this website for personal learning and advocacy efforts.
- Reproduction, distribution, or passing off my content as your own is not permitted.
- All community members are expected to treat each other with respect, and consideration, and maintain confidentiality.
Members of the online community are expected to keep the content and discussions confidential and not to share them with non-members.
Clients engaged in one-on-one advocacy services are expected to be open to learning, provide necessary information, and actively participate in the process. For those receiving direct advocacy support, I should be the sole advocate advising them to avoid confusion and ensure progress towards their goals.
While I am committed to providing professional and effective advocacy coaching and support, I cannot guarantee specific results from advocacy efforts, school meetings, or IEP discussions. Please note that I am not a lawyer, and my services do not constitute legal advice.
Clients opting for one-on-one advocacy services beyond an initial consultation will be provided with a separate service agreement. This agreement will detail specific terms, conditions, and expectations pertinent to the individualized service provided.
In addition to one-on-one advocacy coaching and support and online training, I also offer the following services:
Custom Workshops: I provide tailor-made workshops for organizations such as schools and parent councils. These workshops are designed to address specific needs related to school inclusion and parent advocacy. Organizations interested in these workshops should contact me directly to discuss the scope, content, and terms of service.
Speaking Engagements: I am available to speak at events on topics related to school inclusion, neurodiversity, and parent advocacy. Event organizers interested in having me speak at their event should reach out to me to discuss the details of the engagement, including the topic, format, and any applicable terms.
Booking and Collaboration
Specific terms and conditions related to custom workshops and speaking engagements, including payment, cancellation policies, and intellectual property rights (e.g., recording and distribution of my presentations), will be discussed and agreed upon on a case-by-case basis.
When you use my services, please be aware that information submitted through forms on my website is collected and stored in my system. Unless otherwise stated on a particular form, I have access to the information provided.
Commitment to Ethical Billing
Guarantee of Integrity: I assure you that I will never bill for services not rendered. I understand the concerns around unethical billing practices in the industry, and I am committed to maintaining the highest standards of honesty and transparency in my services.
Open Communication: If you have any billing concerns I encourage you to request your detailed invoices. Please feel free to contact me directly with any questions or clarifications. My goal is to ensure you feel fully informed and comfortable with all aspects of our billing process.
- Hourly Rate: Services are billed at $135 per hour. This includes direct support at school meetings, appointments between Jenn Scharf and the client, and indirect support such as administrative tasks directly related to your child’s case (e.g., drafting emails, and reviewing correspondence).
- Incremental Billing: Billing is conducted in 15-minute increments.
- No Charge for Brief Interactions: Short phone calls under 15 minutes or emails requiring a brief response are not charged.
- Monthly Statements: Clients will receive a detailed billing statement from Jenn Scharf at the end of each month upon request.
AFU Funding & Payments
- Eligibility for AFU Funding: Families with access to AFU funding in British Columbia can use this funding for Jenn Scharf’s advocacy services. Approval is required via a submitted RTP. An RTP template is available HERE.
- Potential for AFU Declination: While AFU has consistently approved Jenn as a service provider, there is a possibility of declination. In such cases, clients are responsible for paying any outstanding invoices directly to Jenn.
- Pre-Approval Required: For certainty, clients are required to submit an RTP and receive AFU approval before booking a consultation. Please contact me for any urgent circumstances where AFU approval has not yet been confirmed.
- AFU Approval Timeline: AFU approvals typically take around 6 weeks.
- Direct Billing to AFU: Jenn bills AFU directly. Clients can request a copy of the monthly invoice.
Termination of Services
- Client-Initiated Termination: Clients may terminate the Service Agreement at any time, with the condition that all services rendered by Jenn Scharf are paid for.
- Termination by Jenn Scharf: Jenn Scharf may terminate the Service Agreement in the event of non-payment of fees or if irreconcilable differences arise between Jenn Scharf and the client(s).
Cancellation Policy for 1:1 Support:
Clients are requested to provide at least 24 hours notice for cancellations of one-on-one sessions.
I understand the unique challenges faced by parents of neurodivergent children and offer flexibility for disability-related or unforeseen circumstances. If you need to cancel within 24 hours for such reasons, please inform me via email as soon as possible.
For cancellations with more than 24 hours’ notice, clients can reschedule using the link in their booking confirmation email.
Policy for AFU Funded Sessions:
I am unable to bill AFU funding for no-shows or last-minute cancellations. Therefore, if a client funded by AFU cancels less than 24 hours in advance or does not show up for two appointments, I reserve the right to discuss and implement a specific policy with that client, which may include potential termination of services. This measure is to ensure responsible use of funding and respect for the time allocated for each client.
Refund Policy for 1:1 Sessions:
Refunds for one-on-one sessions are generally available if the cancellation is made with at least 24 hours’ notice.
In the case of less than 24 hours’ notice, except in extenuating circumstances, the session may be subject to the full rate.
Repeated no-shows or cancellations without sufficient notice from clients not funded by AFU may result in the implementation of specific policies for those individuals, which could include termination of services.
Refund Policy for Community and Online Courses:
Refunds for community memberships and online courses are available within 7 days of purchase, provided the course or a significant portion of its content has not been completed.
If the course or community membership does not meet your expectations and you have not accessed a substantial portion of it, please reach out to me within the 7-day window to request a refund.
Clients are expected to provide accurate, honest, and complete information to the best of their knowledge during consultations and when using my services. This is crucial for me to offer the most effective advocacy and support.
Engagement in Services:
Clients are encouraged to engage in good faith with the process. This includes active participation in sessions, utilizing the resources provided, and implementing strategies discussed.
Communication of Issues:
Open and timely communication is vital. I ask that clients promptly communicate any issues or challenges they encounter in our work together. This allows us to collaboratively find solutions and make necessary adjustments to our approach.
Responsibility in Application:
While I provide guidance and support, the application of advice and strategies in your specific context rests with you. Clients are responsible for how they use the information and strategies provided in their advocacy efforts.
Google Analytics: My website uses Google Analytics to collect data on website traffic and user behaviour. Google Analytics cookies help me understand how visitors interact with my website, allowing me to create content that is most useful to my users.
Basic Website Cookies: In addition to Google Analytics, I use basic website cookies for a better user experience. These cookies may include essential WordPress cookies and other functional cookies that enhance your experience while navigating my website.
My website features original content, including articles, guides, and videos, which I create based on inspiration from parents’ questions, challenges, and my own research. This content is the intellectual property of [Your Name or Business Name].
Usage and Sharing Policy:
Users are encouraged to use and share my resources for educational and advocacy purposes, keeping in mind the following guidelines:
- Attribution: When using or sharing my content, I ask for proper acknowledgment to be given, clearly indicating that the resources were originated from Jenn Scharf.
- Non-Commercial Use: The content should be used strictly for non-commercial, educational purposes.
- Respect for Originality: While I understand and appreciate that others may be inspired as I am, I request that my content not be reproduced verbatim or with minimal alterations under another’s name. The spirit of this policy is to prevent direct copying while encouraging original creation and sharing of ideas.
Intellectual Property Rights:
I reserve all rights to my content. Reproduction or distribution of this content, either in part or in full, should respect the guidelines mentioned above.
My intention is not to engage in legal action but rather to foster a community of respect and originality. I trust that users of my website will honour these values in the spirit of mutual learning and advocacy for neurodivergent children.
While I am dedicated to providing high-quality advocacy coaching and support, I cannot guarantee specific outcomes from advocacy efforts, school meetings, or IEP discussions. The effectiveness of advocacy can be influenced by numerous variables within the school system that are beyond my control.
Role and Expertise:
It’s important to clarify that I am not a lawyer but an educator with specialized experience in IEPs and school advocacy. My services are aimed at educating and coaching parents to become more confident and effective advocates within the parameters of the existing education system and its policies.
My role is to empower parents with knowledge and skills, but the application and results of these skills in real-world scenarios can vary. Each situation is unique and subject to the dynamics of individual educational institutions and their policies.
No Legal Advice:
The guidance and information I provide are not legal advice but are based on my experience and expertise in education and advocacy. For legal advice, clients should consult a qualified attorney.
I reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms periodically for updates. Your continued use of the services after any modifications will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada, and the federal laws of Canada.